Our company has always been oriented to achieve the maximum quality and safety of our products. During one of our several technical tests, aiming to check the quality of our electronic seats, a potential defect has been identified. We have promptly defined the cause of the problem and immediately taken action to prevent any further occurrence. Nevertheless, some of the units sold in 2021 might not work correctly.
The heated seat function of some USPA/INUS bidets (Design shape only – items code ending with U) might reach high temperatures, being potentially harmful if seated too long with the seat temperature at its maximum. It is of particular concern for people who have poor circulation or reduced sensory perception to heat.
We then ask you to insert below your serial number* to find out if your device is potentially affected.
* The serial number can be found on the back of the product on a silver label.
Your serial number is not included in the affected batch. You are not required to take any further action.
Thank you for checking. Enjoy your product and stay connected with us.
Unfortunately, your serial number is included in the affected batch. Please stop using the heated seat function on your unit.
We apologize for the inconvenience and invite you to send back the unit to us for the repair. The whole operation will be at our charge.
Please fill in the following form and you will be contacted by our technical department that will give you all the necessary information to send back your product.
Thank you for your collaboration.